Questions about the charts, the scanners or your membership? Our support team is on Telegram. Send us a message and we’ll get back to you, usually the same day.
@BTMSUPPORTBOT · Usually answered the same day.
Common questions
How long does approval take?
We check every application by hand, usually within 24 hours. You’ll get an email as soon as your access is switched on.
Where do I find my broker account number?
It’s in the welcome email from the broker and at the top of your client area. In MT5 it’s the login number shown in the Navigator under Accounts.
I already have an account with the broker. Can I join?
Access is for accounts opened through our link. Message support and we’ll see what we can do.
Does it work on my phone?
Yes. The charts work in any modern browser on phone, tablet and computer. On a phone, split-screen charts stack one under another.
Are the scanners’ signals financial advice?
No. The charts, scanners and alerts are tools to help you make your own decisions. Trading leveraged products is high risk; please read our risk warning.
My alerts don’t make a sound.
Browsers only play sounds after you’ve clicked on the page once. Click anywhere on the chart after it loads, and check the 🔔 Alerts menu has sound switched on.